Shipping Policy

Last updated: October 4, 2026

At Patriux, our products are made to order and produced and shipped by a third-party fulfillment partner. Please allow time for both production and shipping when placing your order.

Production and delivery estimates

Production begins after your order is placed and payment is confirmed. Production time is separate from shipping transit time. Timing varies by product, destination, and current production demand. Please refer to any delivery estimates displayed on the product page, at checkout, or in your order updates. Unless expressly stated otherwise, delivery dates are estimates, not guarantees.

Orders may take longer during holidays or periods of high demand. Weather, carrier disruptions, customs processing, and other circumstances may also affect delivery. If a significant delay occurs, contact us through the contact options at patriux.com so we can assist. We will address delays and any applicable cancellation or refund rights in accordance with applicable law.

Shipping destinations and costs

Available shipping destinations and methods are shown at checkout for your shipping address and the products in your cart. Shipping charges are displayed before you complete your purchase. Not every product or shipping method may be available for every destination.

Separate shipments

Items in the same order may be produced at different facilities and arrive in separate packages at different times. Where available, tracking information will be provided for each shipment.

Tracking your order

Once your order ships, shipment updates and tracking information will be provided when available. Tracking may take time to update after a shipping label is created or a package is handed to the carrier. Contact us if you need assistance locating your order.

Shipping addresses and order changes

Please check your shipping address carefully before completing your order, including any apartment or unit number. If you notice an error, contact us immediately. Because products are made to order, address changes, order changes, or cancellations may not be possible once production or fulfillment begins.

If a package is returned because of an incorrect or incomplete address or because it was not collected, contact us to discuss the available options. Any additional reshipping charges will be disclosed for your approval before reshipping, where applicable. This does not limit your rights when a delivery problem is our responsibility or under applicable law.

International orders

Where international shipping is available, customs processing may affect delivery time. Applicable duties and import taxes may be collected at checkout or charged by the relevant authorities or carrier, depending on the destination and shipping arrangement. Any charges collected at checkout will be shown before you pay. If charges are not collected at checkout, you may be responsible for paying them as required by local law.

Delayed, missing, or damaged packages

If your package appears delayed or lost, or tracking shows delivery but you have not received it, contact us promptly with your order number and delivery details. If an item arrives damaged, defective, or incorrect, please include photographs of the item and packaging where possible. We will investigate with our fulfillment partner or carrier and arrange an appropriate resolution in accordance with our Refund Policy and applicable law.

Please retain damaged items and packaging while we investigate. You are not required to waive any statutory rights to receive assistance.

Returns and refunds

Please review our Refund Policy for return, exchange, and refund information. Do not send a return to the address on the package without first contacting us for instructions, as that address may belong to a fulfillment facility.

Contact

For shipping questions or help with an order, contact Patriux through the contact options provided at patriux.com. Include your order number so we can assist you.