Refund policy

Return & Refund Policy

At Patriux, customer satisfaction is important to us. Every product is made to order, meaning it is specially produced just for you after your purchase. Because of this, we have specific guidelines regarding returns, exchanges, and refunds.

Returns & Exchanges

Since our products are made to order, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect.

We do not accept returns or exchanges for:

Ordering the wrong size or color
Changes of mind or buyer's remorse
Incorrect items or quantities selected by the customer
Personal preferences regarding fit or appearance

We encourage customers to carefully review product descriptions, sizing charts, and order details before completing a purchase.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.

To help us resolve the issue, please provide:

Your order number
A brief description of the issue
Clear photographs showing the damage, defect, or incorrect item

Once we review your request and verify the issue, we will arrange a replacement at no additional cost or issue a refund, as appropriate.

In most cases, you will not need to return the defective or incorrect product.

Refunds

Refunds are available for eligible orders involving manufacturing defects, printing errors, damaged products, or incorrect items.

Once a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

We do not issue refunds for sizing mistakes, incorrect color selections, or changes of mind, except where required by applicable law.

Order Cancellations & Changes

Because our products are made specifically for each order, production may begin shortly after your purchase.

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request; however, once an order has entered production, it cannot be canceled or modified.

Lost or Missing Packages

If your package has not arrived by the estimated delivery date, please contact us so we can investigate the issue.

Lost shipment claims must be reported within 30 days of the estimated delivery date.

If a package is confirmed lost in transit, we will arrange a replacement or refund, as appropriate.

Please ensure your shipping address is correct at checkout. We are not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If tracking shows a package as delivered but you have not received it, please contact us so we can review the circumstances. A replacement or refund is not guaranteed for packages marked as delivered.